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No. You own the vehicle, you
choose the shop. Be leery of the
insurance company’s list of “preferred shops”. Some insurers only recommend shops that offer discounts to the insurance
company for sending the customer there.
Additionally, the insurance company is not allowed to discriminate
against you if you choose to take your vehicle to the shop of your choice. They
may try to “steer” you to their preferred shops by telling you they can’t
guarantee the repairs of our shop. No
matter what the insurance company says, we offer a Lifetime
Warranty on every repair. Another unethical tactic they like to try is telling you that you might
be financially responsible for any extra work we do on your vehicle. However, our company will never charge you
extra to repair your vehicle. We work
for the vehicle owner, not the insurance company.
Steering is illegal and you should report any company that tries to force
you to a particular shop.
Yes. We offer a Lifetime Warranty on all repairs.
No. One estimate is all you need. There are no laws stating you need to get multiple estimates.
Yes. We offer a Lifetime Warranty on all repairs
How long will the repairs take?
Our company has one of the fastest turnaround times in Central Illinois. Many jobs can be completed in just 24 hours. Each repair is different however, and you will get an estimated completion date when you schedule the repairs. Meeting promised repair deadlines is one of our highest priorities.
Can I get a ride home or to work when i drop my car off?
Yes. We provide local pick up and delivery for customers within 10 miles of our locations.
We will make all the arrangements for a rental car to be at our shop when you drop your vehicle off for repairs (or as soon as possible if the vehicle is not driveable). If you were not at fault you typically are entitled to a rental car. If you were at fault, you are only entitled to a rental car if you have rental coverage on your policy.
***Attention Washington Customers: If you are not entitled to a rental car because you do not have rental car coverage on your insurance policy or because you are paying for the repairs yourself, Washington Collision Repair will supply your rental car for you at no charge while your vehicle is being repaired, as long as the total bill is at least $1,000!
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail us during the repair process if you have any questions or concerns.
Today's modern factory finishes incorporate multiple layers of highly specialized paints. We use only the highest quality paint and materials available including PPG's Global Refinish System. This system allows us to match not only the vehicle's color but also the overall finish and also comes with a lifetime warranty from PPG.
PDR is Paintless Dent Repair. The process allows minor dents and dings and hail damage to be repaired without repainting. The process is not suitable for all vehicles, but can be a quick, cost-effective alternative in some cases.
The amount of deductible that you will be responsible for is determined by your insurance policy. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
We accept cash, checks, and credit cards (Visa, MasterCard, and Discover).
Recommendations & Precautions in the First 30 Days:
- Avoid using a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
- Avoid parking under trees and utility lines, which are likely to attract birds. Also, tree sap can mar or spot a freshly painted surface.
